To contact us you can e-mail: info@newsakurathreads.com, click on the chat bot icon on the bottom right corner of your screen, or use the contact form down below.

We answer e-mails in the order we receive them during business hours, typically within 24-48 hours. Multiple e-mails within 24 hours will automatically flag your email as spam and we do not frequently check our spam folders.

For e-mail inquiries about orders or returns, please provide your Order Number, First and Last Name on your account, and the e-mail address associated with your account.